24 October 2018

UPDATED Bitdefender Module

... heck, I'm going to stop putting version numbers in the title ...

Bitdefender has an updated module v9.5.1.78 for VSA. It appears to correct some errors if you're deploying to Mac or Linux devices.  Read the release notes.

Pursuant to previous posts in September and August about this, download and import the new VSAZ file in the License Center.

22 October 2018

Using Live Connect on Demand

One of the most important things in today's IT support world is remote access.  I mean, hardly anyone even knows what "rolling trucks" means nowadays, am I right? (Showing my age even saying that, I know.)

We all know that there's some way to get "there" ... but which way should we use?   Oh, and sure, this whole remote monitoring thing is great, but how do we get remote access to a device to install a remote monitoring agent that ... has our remote access service?!?

Hello, Chicken?
I'd like you to meet the Egg?

Enter: Live Connect on Demand

03 October 2018

Protracted Reboot

Sometimes it's nice to be nice ...

Yes, we can just plain old REBOOT a computer with a 5 minute timer.  Five minutes is more than enough time to save a file, then walk away and get a cup of coffee, take a bio-break, whatever -- right?

Wait -


01 October 2018

UPDATED (v9.5.1.7) GravityZone for Kaseya

Bitdefender Integration instructions*

Bitdefender has just released a new VSA module ( for their integration. Its highly recommended to upload this new version of the VSAZ file to upgrade to the latest version.

25 September 2018

Halt MacOS update Mojave

Sometimes, speed isn't of the essence ...

Yes, OSx might be awesome because of the free upgrade to the latest and greatest.  But with any software, there's that might in the sentence. It might go sideways too.  So why don't we put a pin on that little bugger and wait until the more gullible in the world figure out if they just got hosed?

12 September 2018

Helping out Live Connect on end points

Ever have a machine that is online but trying to remote into it seems to show otherwise? What the heck is going on here?

It's a simple explanation: it does happen, but isn't really a bug.  Just a computer being a ... well, computer.

07 September 2018

BMS Workflow - Client-closed ticket

Did you know that little things can greatly empower your customers? Did you know they like that? Guess what, they do.  (Well, not him, but he's a little **&^*#@$*& anyway.)  Use the Workflow rules in Kaseya BMS to empower your customer by simply sending you an email.

Read on to find out more ...