Bitdefender Administrator's Guide

Here's the GravityZone Bitdefender Administrators Guide to give you all you need to setup your Bitdefender Modules and Policies.  Enjoy!

Click here to download the guide.

UPDATED Bitdefender Module

New Bitdefender Version

Bitfender has recently released a new VSA module (9.5.1.112) for their integration.

Its highly recommended to upload this new version of the VSAZ file to upgrade to the latest version.

Take a look at the release notes.

Get the newest version here!

VSA Antivirus Exclusion List

Make sure your Anti-Virus doesn't mess with your VSA agents.  Here's the link to the Kaseya KB article with regards to exclusions:

https://helpdesk.kaseya.com/hc/en-gb/articles/229014948-Anti-Virus-Exclusions-Trusted-Apps

Using Live Connect on Demand

One of the most important things in today's IT support world is remote access.  I mean, hardly anyone even knows what "rolling trucks" means nowadays, am I right? (Showing my age even saying that, I know.)

We all know that there's some way to get "there" ... but which way should we use?   Oh, and sure, this whole remote monitoring thing is great, but how do we get remote access to a device to install a remote monitoring agent that ... has our remote access service?!?



Hello, Chicken?
I'd like you to meet the Egg?

Enter: Live Connect on Demand

Protracted Reboot

Sometimes it's nice to be nice ...

Yes, we can just plain old REBOOT a computer with a 5 minute timer.  Five minutes is more than enough time to save a file, then walk away and get a cup of coffee, take a bio-break, whatever -- right?

Wait -

right?

Halt MacOS update Mojave

Sometimes, speed isn't of the essence ...

Yes, OSx might be awesome because of the free upgrade to the latest and greatest.  But with any software, there's that might in the sentence. It might go sideways too.  So why don't we put a pin on that little bugger and wait until the more gullible in the world figure out if they just got hosed?

Helping out Live Connect on end points

Ever have a machine that is online but trying to remote into it seems to show otherwise? What the heck is going on here?


It's a simple explanation: it does happen, but isn't really a bug.  Just a computer being a ... well, computer.