03 August 2018

Antivirus Agents don't report into Gravity Zone

Problem: There are many machines showing as un-managed, but the Bitdefender interface on the machine shows you are protected. 


This situation is usually seen when UAC is enabled at some level on the endpoint computer.  In order to correct the situation, 
  • uninstall the Bitdefender agent
  • Disable UAC completely
  • Reboot the computer
  • Reinstall Bitdefender
Good news is, disabling UAC (and re-enabling it if necessary) can be accomplished with a VSA procedure.  It's recommended to create/use a procedure for UAC control separately. Do not write it into the BD deployment procedure.  

UAC procedures found at Automation Exchange: https://automationexchange.kaseya.com/products/56  

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