One of the most important things in today's IT support world is remote access. I mean, hardly anyone even knows what "rolling trucks" means nowadays, am I right? (Showing my age even saying that, I know.)
We all know that there's some way to get "there" ... but which way should we use? Oh, and sure, this whole remote monitoring thing is great, but how do we get remote access to a device to install a remote monitoring agent that ... has our remote access service?!?
Yes, OSx might be awesome because of the free upgrade to the latest and greatest. But with any software, there's that might in the sentence. It might go sideways too. So why don't we put a pin on that little bugger and wait until the more gullible in the world figure out if they just got hosed?
Did you know that little things can greatly empower your customers? Did you know they like that? Guess what, they do. (Well, not him, but he's a little **&^*#@$*& anyway.) Use the Workflow rules in Kaseya BMS to empower your customer by simply sending you an email.
Bitdefender's integration comes with deployment scripts that are used in conjunction with your new module, but what about after that? Wouldn't it be nice if you could see if Bitdefender was installed on those devices without having to open your GravityZone dashboard?
This article assumes you have an account for both Kaseya and Bitdefender-GravityZone. And you are familiar with the Bitdefender GravityZone interface and the VSA dashboard. For more information, reach out to Techs+Together.
PLEASE NOTE: If you have
already configured Bitdefender Gravity Zone with your VSA account using a
procedure method, please refer to the ADDENDUM for more information.