03 August 2018

Antivirus Agents don't report into Gravity Zone

Problem: There are many machines showing as un-managed, but the Bitdefender interface on the machine shows you are protected. 




Answer:

This situation is usually seen when UAC is enabled at some level on the endpoint computer.  In order to correct the situation, 
  • uninstall the Bitdefender agent
  • Disable UAC completely
  • Reboot the computer
  • Reinstall Bitdefender
Good news is, disabling UAC (and re-enabling it if necessary) can be accomplished with a VSA procedure.  It's recommended to create/use a procedure for UAC control separately. Do not write it into the BD deployment procedure.  

UAC procedures found at Automation Exchange: https://automationexchange.kaseya.com/products/56  


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