Antivirus Agents don't report into Gravity Zone

Problem: There are many machines showing as un-managed, but the Bitdefender interface on the machine shows you are protected. 

Answer:

This situation is usually seen when UAC is enabled at some level on the endpoint computer.  In order to correct the situation, 

• uninstall the Bitdefender agent
• Disable UAC completely
• Reboot the computer
• Reinstall Bitdefender

Good news is, disabling UAC (and re-enabling it if necessary) can be accomplished with a VSA procedure.  It's recommended to create/use a procedure for UAC control separately. Do not write it into the BD deployment procedure.  

UAC procedures found at Automation Exchange: https://automationexchange.kaseya.com/products/56